Shipping and Policies
What to expect
- Your order will usually ship in about 2 weeks. I'll let you know of significant changes in that schedule.
- When it ships, you'll get an email with tracking information.
- Shipping method is USPS Priority for U.S. destinations unless otherwise arranged.
- International shipping is USPS 1st class (add'l taxes/other costs are responsibility of buyer) unless otherwise arranged. Upgrade to Priority recommended.
Returns and Exchanges
I want you and your dog to LOVE your Made by De creation.
With your help, I’ll make a coat that fits your dog; one that you and your dog will love!
- I’ll use your measurements and other information to make a coat that fits your dog.
- I’ll confirm all information with you and ask questions as needed
If you receive your Made by De creation and it doesn’t fit or you and your dog just don’t love it, please let me know.
-If I made a mistake, I’ll alter or remake the item for free, including shipping both ways.
-If I made it as directed, I’ll alter to fit if possible. If it’s necessary to remake, I'll do that at cost of materials and shipping.
If, after attempting to resolve an issue, I am still unable to provide an item you and your dog love, return the item in new condition and I’ll refund your purchase price, less a 20% restocking fee.