I generally have your order completed and ready to ship in 1-2 weeks. I will keep you updated on any changes in that schedule.
I ship via USPS unless otherwise arranged. Orders under $40 will be shipped First Class. Those orders over $40 will be shipped Priority. Please contact me for other arrangements or more expedited shipping.
To fill international orders, please contact me.
Shipping and any additional costs are the responsibility of the buyer.
I want you and your dog to LOVE your Made by De creation. However, I understand that there are times that things don't work out.
If you need to cancel your order, please contact me within 3 days of placing it and I will cancel the order, returning your funds in total.
If you receive your item but it doesn't fit correctly, I can generally alter it or otherwise provide a garment that fits. Please measure carefully and ask any questions to clarify. If the item needs to be remade and I have made it according to your numbers, there may be additional costs.
If you wish to return the item after you have received it, please contact me. This can sometimes be done on a case by case basis.