Your order will generally ship in 2 weeks. If you need your order sooner, please contact me. I'll do my best.
All orders ship USPS Priority unless otherwise arranged. If you prefer another method, please contact me.
International orders ship USPS First Class. You can select shipping location when you order. To be safe, I recommend upgraded shipping via USPS Priority since the USPS doesn't insure your package without it. This can be pricey, but worth contacting me to arrange.
Any additional costs are the responsibility of the buyer.
I want you and your dog to LOVE your Made by De creation. However, sometimes things don't work out.
If you need to cancel your order, please contact me within 2 days of placing it and I will cancel the order, returning your funds in total. After that, It depends on how far along your order is.
Since we are not actually in the same place at the same time, we have to work together to get the best product possible for your dog. To help make sure we get it right, I have diagrams and videos with measurement instructions. I also offer Facetime Fitting for a one-on-one experience. And I am available by phone or email. Please use any or all methods so we can get it right the first time.
If you receive your item but something's not right, please let me know. I'll do my best to make it right. If you have done your best to make sure we are on the same page, I will alter or redo at no cost to you.
This is a custom experience. Once the time and materials are invested, they're gone so refunds will not be given without cause.