Quality Custom Dog Products

Terms & Conditions


I appreciate your interest and purchase of my quality dog coats.  I usually ship custom dog items within 5 to 10 business days. I also have many ready made items available for those who want their items more quickly, shipped in 1 to 2 business days!  Just contact me to see what is currently available.



And, if you pay a small $10 fee, I can expedite your order to the top of the line. All of these orders will be mailed USPS Priority unless you arrange otherwise. Just click on this link in addition to your items.  



Payment:

Payment is through Paypal.  You can use your Paypal account or just use the pay by credit card option (you don't have to be a member of Paypal to do this).  You can also call me to arrange other payment at 307-575-0133 or email me at coatsmadebyde@gmail.com.


Measurement:

Please include as much specific information as you can when ordering (length, neck and girth measurements, other pertinent measurements, breed, requests). Each listing has a diagram in the picture section for clarification. Each listing also has a link to a video with measurement instructions. Or you can contact me for clarification and we'll get it figured out.

You as purchaser are responsible for ensuring that the measurements of the item ordered are correct. If ready made item is ordered, please ensure that given measurements will suit the dog you are ordering for.  I encourage any and all questions so that we can get it right the first time. I will need to charge an exchange fee if I am not able to alter the existing coat due to measurement error. Please contact me for details.



Returns/Exchanges:

Should you find that the item does not fit or a change needs to be made, please contact me for exchange information.  I will always try to work with you to make sure you have just what you need.  A fee may be charged if measurement errors are made on the part of buyer and the existing coat can't be altered suitably.

On a case by case basis I will make refunds so please contact me. Please let me know within 14 days of receipt of item and return it to me in new condition if a refund is to be made. 

Should a mistake be made on my end, you will be reimbursed shipping fees as well.



Shipping:

Standard shipping in the U.S. is free.  First Class for orders under $40 or Priority Mail for orders above $40. You might want to buy more than one thing!


I also ship Internationally for a minimal fee.  International shipping can take 2 or 3 weeks, especially around the holidays, so please plan accordingly. 


Please note, Expedited shipping can help speed up the process and get that package there in time.  Faster shipping can be arranged if needed. Please contact me for details.


We hope you'll be so pleased that you'll consider us for future purchases.  Thanks!